Phoenix Consulting Group (PCG)

Delivering SaaS Value That Drives Referrals, Renewals, and Expansion.

Implementation Strategy • PS Optimization • Partner Delivery • Program Management

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© Cayce Pollard. All rights reserved.

About

Phoenix Consulting Group (PCG) was founded on a simple truth:In FinTech SaaS, the long-term success of a customer — and the long-term growth of a SaaS company — is determined by three things:
Referrals. Renewals. Expansion.Yet across the industry, the way implementations are delivered rarely supports any of them.The same pattern appears again and again:- Sales articulates clear business value and a compelling ROI.- Implementation shifts to timelines and configuration checklists.- UAT validates features instead of outcomes.- Customer Success is left trying to rebuild the value narrative just before renewal.This gap between promised value and realized value is the single greatest drag on SaaS growth today.
It slows expansion, makes renewals unpredictable, and weakens the customer’s willingness to advocate or refer.PCG exists to close that gap.Founded by Eric A. Ramson, a seasoned FinTech SaaS leader with 15 years of experience guiding complex implementations across some of the industry’s largest ARR portfolios, PCG was created to help customers achieve the business outcomes they were originally sold — not through more hours or more documentation, but through value-aligned delivery from day one.

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Services

Services for SaaS CompaniesPCG helps SaaS firms strengthen delivery, scale Professional Services, and create value-aligned implementations.Our core offerings:1. Delivery Partnership — Full implementation partner capacity with consistent, outcome-driven delivery.2. Implementation Strategy — Value-alignment frameworks, playbooks, and delivery methodology redesign.3. PS Optimization / Fractional Leadership — Operational transformation, partner models, and scalable PS structure.Services for SaaS CustomersPCG supports organizations implementing complex platforms like Billtrust, HighRadius, PowerPlan, and others.Our core offerings:1. Program Management — Outcome-aligned leadership across vendors, teams, and workstreams.2. SOW & Contract Support — Scope clarity, negotiation, and vendor alignment to business outcomes.3. Change Management & Enablement — Adoption, process optimization, and measurable value realization.

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